Live Nation Entertainment Sucks Customer Reviews and Feedback

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Live Nation Entertainment is an American global entertainment company, founded in 2010, following the merger of Live Nation and Ticketmaster. The company promotes, operates, and manages ticket sales for live entertainment in the United States and internationally. It also owns and operates entertainment venues, and manages the careers of music artists.

A former employee said this in a review “Ignoring the company laying off / furloughing 30%+ of the company, Live Nation really tries to make itself look like the ultimate place to work. Look at the same exact positions elsewhere and you will realize that they pay much less, but subsidize your pay with free leftover concert merchandise and tickets. Poor pay, and depending on your role, you may or may not be overworked for no extra pay. New managers have absolutely no idea how to manage personalities, and it shows. They need better training without a doubt. If you are applying, ask for salary first and foremost, and KNOW YOUR WORTH."

Reviews

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Current Employee - Executive says

"C suite is absent during covid. Hardly have all hands. The problem is that people are looking for someone to lead during these times and all we get is an occasional note or conflicting communication. How will we reinvent ourselves?"

Former Employee - Runner says

"Horrible pay, no overtime pay, emotionally draining"

Current Employee - Tour Department says

"I’m very concerned to see some of the comments you’ve shared. As an employee of 8 years, we value your feedback and would like to understand more about the issues you’ve raised so we can properly address them. We hold ourselves to the highest standard when it comes to taking care of our employees and guests who attend our concerts, and take seriously any claims that laws or HR policies were broken. If you feel there are opportunities for us to improve, please reach out to me DorisNg@LiveNation.com."

Former Employee - General Stagehand says

"I have not been able to reach a single person to help me! Either no answer, recorded message but never a returned call, even the venues say they have no information for contacts!"

Former Employee - Licensing Coordinator says

"No room for advancement Management is old-fashioned Get this - the president of the company don't even know what an "API" is when such term was brought up to him in 2019."

Former Employee - Arts & Design says

"no respect or appreciation for employees, no growth potential, raises are a joke and basically non-existent, terrible communication, overworked and underpaid"

Current Employee - Director says

"I’m sorry to hear about your experience. Live entertainment is definitely an exciting, yet niche industry where most of our roles are not general like HR or Marketing. That said, we’ve had a lot of employees grow into experts of the trade – gaining strong technical skills in multiple areas of what they do. And typically, the soft skills you acquire working in a unique business like ours are transferable across industries and are very key to our culture. We do annual compensation reviews to ensure we’re offering appropriate pay based on role and market data. If you’re struggling or experiencing a disrespectful environment, per your advice to management, please reach out to your HR Partner to discuss your concerns."

Current Employee - Anonymous Employee says

"We strive to create a warm, fun environment where our people have the capability to succeed and truly enjoy coming into work every day. So, I’m sorry to hear about your struggle in balancing work and life. In the fast-paced world of live entertainment, we understand that this struggle can be real. If you are experiencing a negative or “abusive” environment, please reach out to your HR Business Partner. I would typically share their contact information with you here, but since you’re anonymous, I can’t direct you to the specific person in your work location. We take those kinds of claims seriously and are here to help you. So please don’t hesitate to reach out to someone in HR."

Current Employee - Systems Analyst SAP says

"I’m sorry to hear that you’ve had difficulty in your role here. We strive to create a great environment where our employees can be their authentic selves to grow and succeed both professionally and personally. I encourage you to talk to your manager to share your concerns. If you need resources to help navigate this conversation, please reach out to your HR partner."

Former Employee - Production says

"Thank you for your feedback, I take these kinds of comments very seriously as it doesn’t fit with the way we operate our business at all, and I wish it had come to me sooner so I could investigate it further for you given our clear standards in relation to some of the items you have raised. It’s difficult to move forward without more specific details so I would really appreciate it if you could get in touch with me directly and we can discuss this properly, my email brian.newman@livenation.co.uk"

Sponsorship Coordinator (Former Employee) says

"Ignoring the company laying off / furloughing 30%+ of the company, this organization really tries to make itself look like the ultimate place to work. Look at the same exact positions elsewhere and you will realize that they pay much less, but subsidize your pay with free leftover concert merchandise and tickets. Poor pay, and depending on your role, you may or may not be overworked for no extra pay. New managers have absolutely no idea how to manage personalities, and it shows. They need better training without a doubt. If you are applying, ask for salary first and foremost, and KNOW YOUR WORTH.Leftover concert merchandise and ticketsOverworked, underpaid, poor management, low 401k match"

Runner with hard R (Former Employee) says

"This job is for star stricken dipshits who think they are “part of the show.” Tours take advantage of you and your time and respect neither. Watch dumb, hot women get ahead of you based on the promoter wanting to screw them. Unpaid and under appreciated. Dangerous work environment, inhumane long hours driving unsafe vans. Tours try and save money by only hiring 1 runner and working them 20 hours when they should be hiring 2 runners and splitting shifts."

Customer Service Representative (Current Employee) says

"They claim "safety" is their top priority! I worked in an area almost completely in the dark. The security check in is a nightmare. Parking is even worse. It would take me two hours to get out of the lot after work. The guests get too drunk and are abusive to staff. Manager gave me no support when guests berated me. I was given a warning because of it. Not very safe."

Live nation maintenance (Former Employee) says

"Great people lots of fun got to see concerts the boss treated people great work as a team enjoyed my environment got to me a lot of different people I was giving task and a timeframe to do them and learn a lot of new stuff"

Picker/Packer/Shipper (Former Employee) says

"They treat us as adults like we're children while working for themselves couldn't talk. The pay isn't worth it and we're standing the whole time besides breaks and lunch."

Executive Administrative Assistant (Former Employee) says

"Very dead end kind of position. Ticket Discounts were ok, but for a job that required you to be professional even outside of the work place the pay was mediocre."

Events Director (Former Employee) says

"They will use you and for cheap. They care nothing about you or your family. LN is a joke and hope one day they get bought out and all the higher-ups lose their jobsLolToo many to list and many backstabbers in this company"

Usher (Former Employee) says

"The managers at the hollywood palladium are absolutely terrible. Theres no pay structure. Supervisor made alot less then ushers in some cases. House manager would take the confiscated drugs for his personal use. Definitely would not recommend workingat this venue.NoneThe general manager, the house manager, pay structure, managers play favoritism"

Maintenance (Former Employee) says

"This is not a place to work. Management doesn't care about their employees what so ever. They don't give you the overtime or the money when you do!!!!Free concertsNo food, no discounts"

Usher/Ticket Taker (Former Employee) says

"I was sexually harassed by a fellow employee . my supervisor wouldnt give me a bathroom break when i was 7 months pregnant. It was nice to see the concerts while working"

Stage Manager/Head of Audio (Current Employee) says

"With regard to production, Live Nation is a horrible employer. They will not hire you securely as a full time employee. They won't even hire you as contract. You are an 'as-needed' employee until you work enough hours that your audited labor requires by state law, LN to offer you benefits. This does not mean you are full time, you are still 'as-needed' it only means they are forced in to giving you full time benefits as specified by labor law. This is not a guarantee of hours. Secondly, their pay scale is miles below the average acceptable rate for the jobs they hire people for. They sell the low wage as an introduction wage, or negotiable after the 90 days probation period. They offer minuscule raises beyond that. Working for this company has been nothing but a disappointment and a real eye opener. They care about the bottom line (money) and have zero regard for their employees that physically put on shows. I have a feeling an executive assistant somewhere within Live Nation would feel differently, though. I bet it's great to sit behind a desk as a LN employee, but for those actually putting on the shows they sell, this job is the worst.A lot of experience in a short amount of timebasically everything"

event staff (Former Employee) says

"Hated working for. it really sucks when its hot your out in the sun burning up and never can advance in jobs.great learning jobbad summer weather to work in."

server (Former Employee) says

"While the restaurant may be good, the SECURITY in the concert Hall is ridiculously Bad!!!! I have seen people smoking pot right in front of me, and I am told to let it go.I have watched people do coke in the bathrooms and had to let it go. I have seen People with Knives clipped to their belts let in.I have seen security personal get jumped with little back up. This is a seriously dangerous place to work at. Let alone see a concert. The guards don't care, it just an easy pay for them. As long as the customers are happy, House of Blues does not care about their safety or well being. Bartenders are constantly over serving customers. Making the concert Hall a drunk free for all!"

Housekeeping (Former Employee) says

"Not really much to say outside of it being seasonal work. I worked in housekeeping so I was in charge of making sure bathrooms were stocked and the venue was swept clean. Overall, we were never understaffed and work was easy. It was just awkward dealing with all the drunk people. Management could have been better but I digress.No real pros to be honest outside of getting paid.Wage, seasonal work"

Sales Representative (Current Employee) says

"The calls are back to back and can be overwhelming, rude customers and supervisors are never there to help. will never work at a call center again!!!!nothingShort breaks"

Director (Former Employee) says

"I would not recommend this company. They offer great benefits and extension paid time off....unfortunately it is frowned upon to actually take the time. Management has no training and full of egotistical arrogant people.Benefits"

Ticket Taker (Former Employee) says

"Ticket takers do security work at the end of their shift by policing guests as they leave the venue. Ticket takes to pick up dangerous trash.Low pay. Live Nation wants you to tell guests as they leave the venue that they can not take any alcoholic beverages out of the venue.They want you to watch for stolen items like lawn chairs. Guests don't like this. They throw their drinks at you and yell out vulgarities. Where are the security guards you may ask? Their shift was over! They went home. It is also mandatory for Ticket Takers to CLEAN up the lawn after a show. People are too lazy to take their trash to a trash can, so the ticket takers have to scour the lawn to find cans and other trash and separate it. You find food, phones, knives, even feces. Yes, people do number two on the lawn. Gross. They give you flimsy gloves to pick this stuff up. They have no respect for you or for your safety.What happens if you get stuck with a needle? They don't care. All for a lousy $11 an hour."

Manager (Former Employee) says

"Executive leadership in LA turns a blind eye to poor leadership on divisional levels, and let's them stay in what I refer to as "legacy positions" where they essentially get away with everything, without being held accountable. They treat lower level staff as dispensable, and pay salaries well below market rate, which is insulting given that they brag about the record breaking profits they earn every chance they get. This company needs a full purge of leadership by the board of directors. Until that happens, I wouldn't recommend even working there selling concessions. It is a business model that is designed to squeeze the maximum amount productivity out of staff, for the least amount of money, and once they've broke someone down, they're out and never welcomed back.Healthcare benefits, access to shows occasionallyPay, morale, organizational structure"

Sales Manager (Current Employee) says

"company structure is screwed up. You will never advance or make any commission. everyone walks all over each other and treats each other horrible. worst company i have ever worked for."

Office Manager (Former Employee) says

"I was a "temporary" employee but I worked there for 6 years. (I left for a year and came back because I'm dumb.) I got no benefits of any kind. I routinely asked management to train me for a permanent role. I was willing to learn, grow, and do more but no one cared. The structure was pretty chaotic. When I left, my job was posted for twice what I made, as a permanent position with full benefits. I tried hard to make a name for myself but there was no room for advancement. Once you were a "temp" you were a temp. The culture was pretty cliquish, everyone wanted to be a cool kid because it's live music. I worked at a venue. There was questionable activity constantly on behalf of our operations staff, who were also "temporary" permanent employees. Everything there was shady. I really liked my manager, he was a good dude but I wish he'd done more to change things.Free concert tickets, relaxed dress code, flexible hoursNo benefits, shady dealings, unresponsive management, gross facilities"

Kyle Dee says

"Concert rescheduled for 12 months later and I cannot attend. Requested refund and told "don't worry, keep your ticket, it's all fine!" All my 4 follow up e-mails completely ignored. Please Ticketmaster ESP, let's resolve this. (Asunto del correo electrónico abajo) [Request received] 20200427 Foo Fighters (Valencia) - reprogramado Solicitud 4033907"

Anne Healy says

"Refusing refunds on rescheduled concerts is terrible service. I booked tickets for Bon Iver in Madrid, due to Corona it's been rescheduled for January and no refunds available. So I have two useless tickets now."

Jacques Verte says

"Trying to register a new account and the link "Register" gets nowhere. Is this a legit site, or a scam to capture pwds? Enclined to think it is the second. Do not use."

Anna M. F. says

"Caos total. Incomprensible vender entradas separadas a demasiada audiencia. Como para cambiar de gestor de entradas. Suerte."

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